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Index
·What is a headsets amplifier and why do I need one?
·Is a headset easy to install?
·What is the difference between and on-the-ear headset and and over-the-ear headset?
·Is the microphone position of my headset important?
·Can I still use my handset if I have a headset?
·How do I care for my headset?
·Why is my headset beeping?
·What is the difference between a voice-tube(omni-directional) microphone and a noise-canceling microphone?
·Can I use a cordless or wireless headset on my multi-line telephone?
·Why do our users often complain that the volume controls on our headsets are not loud enough? Are the units failing?
·Should employees "share" headsets from shift-to-shift? It is more economical but workers concerns about sharing equipment?
What is a headsets amplifier and why do I need one?
The majority of telephones today do not have suitable amplification or connections for a headset. An amplifier is the electronic box that gives universal compatibility to use a headset with those telephone systems. When calling to order a new headset, please let us know the brand and model of telephone that you are using. This will ensure compatibility.
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Is a headset easy to install?
Yes, headsets install in minutes. Just follow the easy installation instructions that come with your new headset or call a Mallory Headsets customer service representative toll free at (800)701-2289 for assistance.
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What is the difference between and on-the-ear headset and and over-the-ear headset?
The on-the-ear headset is one that rests solely upon the ear. The over-the-head headset is one that uses a headband for stabilization. The over-the-head comes in either a monaural headset (single-ear) or the binaural headset (two-ear).
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Is the microphone position of my headset important?
Yes, proper positioning of the microphone is necessary for optimum sound and noise-canceling qualities. All headset microphone booms should be adjusted to approximately one finger width away from your lower lip.
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Can I still use my handset if I have a headset?
Yes, you can use both your headset and handset but not simultaneously. Headset amplifiers have a toggle switch on them which allows you to switch between headset and handset use
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How do I care for my headset?
Treat your headset like you would treat your stereo and computer at home. Headsets can't take lots of abuse. Always unplug your headset by the quick disconnect plugs and do not pull on the cords. Clean your headsets with non-alcohol wipes or soft slightly damp cloth. Never use alcohol. Plastic parts dry out or fray when exposed to alcohol based products. Use your storage pouches when storing headsets. Cords can easily become damaged if caught in desk drawers. Don't forget to visit our Headset Care Section for ten ways to care for your headset.
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Why is my headset beeping?
Headset amplifiers have a built in audible warning for low battery power. When you first hear this sound, it is time to replace the batteries or you can purchase an AC/DC power supply
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What is the difference between a voice-tube(omni-directional) microphone and a noise-canceling microphone?
A omni-directional or voice-tube microphone transmits all sounds heard within a given work area. It operates much like a normal handset on your desk phone. If there is ambient or background noise around you, then that noise is transmitted over the telephone. In contrast, the noise-canceling headset eliminates up to 99% of background noise. It is recommended that if you work in a call center environment or share a common work space, then using a noise-canceling headset will increase the clarity between the caller and yourself.
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Can I use a cordless or wireless headset on my multi-line telephone?
Yes, Several cordless and wireless headsets are designed for multi-line telephone systems. However, remote answering of calls requires the optional hookswitch/cradle lifters or it is dependent upon your telephone system.
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Why do our users often complain that the volume controls on our headsets are not loud enough? Are the units failing?
While it is possible that units might be failing, if more than one user is complaining about low volume, there may be several different explanations.
Headsets have protection circuitry so that your users cannot in any way permanently damage their hearing with a single sound burst, data burst, etc. This protection is called a varistor that limits incoming receive volume to a safe level. Many manufacturers use a compression circuitry to further protect users' hearing from damage when using the headsets. This is a sophisticated technology that prevents a "clipping" sound when the incoming signal is being lowered to a safe level of hearing. Most headsets utilize a volume control for each individual to allow adjustment at a limited range for incoming volume. However, if users always keep the volume control on higher settings, when calls come in that need additional volume range, there is no additional volume boost to allow for better hearing.
The best analogy to this would be what happens when you are traveling in a car, boosting the radio volume each time a new song is played that you want to hear. If you should stop the car for a few moments, then turn the car back on, the radio is "blaring" because you had allowed your ear to become accustomed to a louder sound at each level of volume raised. Then when you left the car and your hearing became accustomed to a lower level of sound and then return to the car, your hearing was not accustomed to the louder volume.
Therefore, during the course of the day, as users continue to turn up the volume control of their headset, the volume seems less loud and more comfortable. But eventually, the volume is turned as loud as it can go, and then users may complain of low sound.
We suggest that supervisors monitor the volume controls on users' units to be sure that they are set between 4-6 for normal call usage. The higher ranges should be made available for calls that indeed are weaker in transmission signal or in clarity.
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Should employees "share" headsets from shift-to-shift? It is more economical but workers concerns about sharing equipment?
There are several solutions. It is not hygienically proper to have employees using the same ear cushions when sharing units. The most economical way to share headsets is to assign a "Headset Wearer" kit. This should include ear cushions, voice tubes or windscreens to be-taken off the units after each shift. In addition, an alcohol-free solution available either in bottles or individual wipes should be provided each day for a quick clean up of the headset at the beginning of each shift. Cold and flu germs often linger on headsets and thorough cleaning will minimize shared illness.
All headset manufacturers realize that the workhorse of a headset unit is the headset "top" and market their products as "tops" and "amplifiers". If your employees are uncomfortable sharing units with other employees, it will still be cost-effective for you to provide each employee their own "top" and assign an "amplifier" for each station. Your employees will actually have more responsibility for the condition of their own headset "top" and their comfort level by using their own headset.
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